Privacy Policy
Nuwa Pixiu Shop Privacy Policy
Last Updated: March 5, 2025
Nuwa Pixiu Shop ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, process, and share your personal information when you visit our website, browse our products, place an order, or interact with our services.
We aim to be transparent about our data practices and to give you control over your personal information. If you have any questions, please contact us.
1. Information We Collect
We collect various types of personal data based on your interactions with our website and services.
1.1 Personal Data You Provide
When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us, we collect: - Account & Contact Information: Name, email address, phone number, billing and shipping address. - Payment Information: Credit/debit card details, bank account information (processed securely via third-party payment providers; we do not store full payment details). - Order & Transaction Data: Purchase history, order details, refunds, and returns. - Customer Support Data: Messages, complaints, and inquiries sent to our support team, including email records and chat logs. - Loyalty & Reward Program Data: If applicable, we collect data related to your participation in any loyalty programs, discounts, or rewards. - User-Generated Content: Reviews, comments, photos, or testimonials you submit.
1.2 Data Collected Automatically
When you visit our website, we automatically collect: - Device Information: IP address, browser type, operating system, screen resolution, and device identifiers. - Browsing Activity: Pages visited, time spent, links clicked, and referral sources. - Cookies & Tracking Technologies: Used to enhance your experience, personalize content, and analyze site performance (See Section 6 for details). - Geolocation Data: If you permit location access, we may collect general or precise location information to offer localized services.
1.3 Data from Third Parties
We may collect personal data from: - Social Media Platforms if you interact with our content, leave reviews, or use a social login to access our website. - Payment Processors & Financial Institutions to confirm transactions, detect fraud, and process refunds. - Advertising & Marketing Partners to optimize ad targeting and campaign effectiveness. - Public Sources & Data Brokers to verify your information, prevent fraud, and improve personalization.
2. How We Use Your Data
We use your personal data for various purposes, including but not limited to: - Processing Orders & Transactions: Ensuring smooth order fulfillment, payments, and returns. - Customer Support & Service: Addressing inquiries, managing disputes, and providing assistance. - Personalization & Recommendations: Displaying tailored content and product suggestions. - Marketing & Promotions: Sending promotional emails, SMS notifications, and personalized ads (only if you opt-in). - Security & Fraud Prevention: Identifying fraudulent transactions, preventing cyber threats, and safeguarding user accounts. - Analytics & Performance Tracking: Understanding customer behavior to improve website usability. - Compliance & Legal Obligations: Meeting tax, financial reporting, and regulatory requirements. - User Engagement & Surveys: Conducting customer satisfaction surveys and product feedback requests. - Loyalty & Rewards Programs: Managing discounts, rewards, and membership benefits.
3. How We Share Your Data
We do not sell your personal data, but we may share it under the following circumstances:
3.1 With Service Providers
To provide our services efficiently, we collaborate with: - Payment Processors to securely handle online transactions. - Shipping & Logistics Providers to ensure order delivery. - Customer Support Platforms to manage inquiries and complaints. - Marketing & Advertising Partners to conduct targeted promotions and track effectiveness. - Cloud Storage & IT Security Providers for data hosting and cybersecurity protection.
3.2 With Business Partners & Affiliates
We may share necessary data with: - Financial Institutions for payment processing and financing options. - Retail & Brand Partners if you engage in promotions involving third-party products. - Loyalty & Rewards Partners to facilitate discount programs.
3.3 For Legal & Security Purposes
We may disclose personal data to: - Comply with laws and regulations such as tax reporting and fraud prevention. - Respond to law enforcement requests including court orders and investigations. - Protect our rights, users, and platform security.
3.4 Business Transfers
If we undergo a merger, acquisition, or restructuring, your data may be transferred to the new entity.
4. Your Rights & Choices
Depending on your location, you may have rights over your personal data, including: - Right to Access: Request a copy of your personal data. - Right to Rectification: Correct inaccurate or outdated information. - Right to Deletion ("Right to be Forgotten"): Request removal of your data (subject to legal retention requirements). - Right to Restrict Processing: Limit how we use your data. - Right to Data Portability: Request a transfer of your data in a structured format. - Right to Object: Opt out of direct marketing communications. - Right to Withdraw Consent: Revoke any previously given permissions.
To exercise your rights,or if you do not wish for us to collect or retain your personal data, you may contact our online customer service department at any time via email or by phone (+886-2-29031069) to request the deletion or removal of relevant data.
5. Data Security & Retention
5.1 Security Measures
We implement strict security measures, including: - Data Encryption: Protecting sensitive information. - Access Controls: Restricting access to authorized personnel. - Regular Security Audits: Identifying and mitigating risks. - Anonymization & Pseudonymization: Enhancing data privacy.
5.2 Data Retention
We retain your data for as long as necessary to: - Fulfill service obligations. - Meet legal & regulatory compliance. - Prevent fraud & resolve disputes.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to: - Enhance website performance and user experience. - Analyze visitor behavior and improve services. - Deliver relevant advertising and marketing campaigns.
You can control cookies through your browser settings. Disabling cookies may impact website functionality.
7. International Data Transfers
Since we operate globally, your data may be transferred to countries with different privacy laws. We ensure protection through: - Standard Contractual Clauses (SCCs). - Data Processing Agreements (DPAs) with partners. - Industry Certifications & GDPR Compliance.
For concerns about international data transfers, please contact us.
8. Policy Updates
We may update this Privacy Policy due to: - Business changes such as new services and partnerships. - Legal & regulatory updates including new privacy laws. - Security & technology advancements for enhanced fraud prevention.
Significant changes will be communicated via email or website notifications.
9. Contact Us
For any questions or requests regarding this Privacy Policy, contact us at: Email: support@nuwainfo.com Address: 2F, No. 163, Fuying Road, Xinzhuang District, New Taipei City 24258, Taiwan Phone: +886-2-29031069